We would like inform to you that we received claim document from Takenoko Bali (MS16075706).
The father used credit card for his son's treatment at Takenoko Bali on 05 Jul 2016.
BUT, Takenoko Bali staff forgot to asked the father to fill in the family relationship proof form.
We change the insurance company from Mitsui Sumitomo to Aioi Nissay Dowa due to the insured have policy of Aioi Nissay Dowa.
Please kindly see the attached file.
We will settle this case as Aioi Nissay Dowa Insurance.
We already key-in on the system also with case no AD1613706
We will make payment on 08 Sep 2016 and send to NKH on 09 Sep 2016.