Dear Customer,
Thank you for using xcelenergy.com to alert us on your move. We have received your request, and it has been forwarded to our processing team. A start-service fee will appear on your first bill to establish service in your name. Please visit the Start, Stop, Transfer FAQ page to find more information about the start-service fee.
Please note: We will process your request as quickly as possible, but during our peak moving season (May-September) please allow up to two weeks for your bill to reflect your request. Rest assured, no further action is needed on your part to complete the request and you should receive an email when your request is processed. We will contact you if we have any questions or if your request cannot be completed.
If you need further assistance on your request, please complete and submit our Contact Us form, and include the date and time stamp from the subject line of this email.
Did you know that Xcel Energy has a product to make moving easier?
ConnectSmart is a FREE service that allows you to speak with just one person to connect or transfer home services such as:
- Local telephone and long distance
- Satellite and cable TV
- Internet service
- Cell phones and more!
Let ConnectSmart assist in your move by calling 800-409-2550 or visiting allconnect.com/xcel.
Sincerely,
Customer Contact Center
Xcel Energy
CustomerService@xcelenergy.com