There is no need to be concerned. We apologize for any confusion, the suspension occurred in error when your address was pulled from your profile to reissue the card. The Japanese characters in the address were considered unrecognized and caused the suspension. I have released your account for you.
Please note that we asked you to confirm your home mailing address multiple times and the only information that you provided was your email address. The card is being resent to the address on your profile - we do hope that is is correct so the card will arrive successfully.