Hi momo,
We have received your inquiry and will review it as soon as possible. We strive to answer all email support inquiries within two working days.
In case you are having technical troubles, please email us back with as much information as possible( for example: your phone model, operation system, PicsArt version, steps to recreate the issue and screenshots). This will help us to pinpoint the issue.
We’ll be in touch as soon as possible!
Cheers,
PicsArt Support Team