• Business wise Indonesia is better because of higher traffic and lower expenses. M&E, civil, and furniture will cost almost double, M&E is tax undeductibe, therefore should be minimized in the invoice. Menu Pricing 15% higher than Indo. Positive point : Tax, license, & safety. Halal certification process is easier than Indo.
• 15 stores are located in KL, Selangor, Melaka, Penang, Seremban & Johor. Sunway Pyramid 2nd phase is the lowest. Site searching is done in house.
• They started the business by using 100% worker from Indonesia and today using only 20% Indonesia worker. Crew recruitment is done in store. Although using Indonesia worker will cost a bit higher (because of the extra allowance, housing & plane ticket), they are more productive compared to local worker. To use Indonesia worker SMM should apply quota and pay levy first to Malaysia Government without name. It cost < Rp 100 million for 30 peoples. We should apply calling visa to BNP2TKI in Indonesia follow by briefing and some test done by Depnaker. Appointed agent should coordinate with authority between 2 countries to arrange the departure in Malaysia. The whole process can take about 2 month. Agent name card attached. While waiting for the calling visa, during the opening they use "trainer" from Indonesia and have to send back them before 30 days.