Trust my email finds you well.
Good to meet you and thank you for your introduction.
I am looking forward to working with you too in assisting with FPH product complaints.
Please note that the attached Complaint has been processed and referenced on:
PS186593
I have also arranged a Credit Note for 8pc HC300 Chamber kits to be sent to you via our Intl Customer Services team.
Please note that Rachena Singh is currently looking after your account - could you please cc her into your emails as primary contact - as Boyd has rotated as secondary contact.
Re. the affected chambers please note that we will not require the return to NZ in this case.
We will notify you of the ones we are interested in receiving back to NZ for investigation.