Customer order spindle unit SBD2591580, the spindle unit had European type collect A
inside the spindle.
The machine for USA spec need collet type B.
Machine was installed in customer machine.
When machine running, it dropped tool.
Problem with collet was detected and a A type collet was ordered for the customer.
Customer is requesting to extend the spare parts warranty from 6 months to 1 year for this case.
concluded